The Proximo system, Proside's customer service management solution, surpassed 22 million customer service calls in 2024, consolidating its market maturity and establishing itself as a partner in digital transformation in Portugal and other markets.
Its installed base is largely represented in critical areas such as healthcare and justice, where Proximo has played a key role in modernizing customer service, improving relationships with citizens, and optimizing institutional resources.
This trust reflects the platform's relevance as a useful tool for efficiently managing user flows, appointments, and organizing services in different contexts.
The platform's continued growth demonstrates Proximo's positive impact on the digitalization of public and private services, contributing to increased operational efficiency for the institutions that use it.
With a presence in various geographies and industries, Proximo continues to evolve, incorporating new features and adapting to the specific needs of each institution.
For more information about the solution, visit www.proximo360.com.
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