Proside strengthens its partnership with Lisbon Metro with the new “Cartão Navegante na Hora” station through the Proximo app.

Excerpt from: Lisbon Metro Website

Proside is pleased to announce that the Lisbon Metro has opened a new, exclusive "Navigante Card on the Spot" service station at Campo Grande station, utilizing the Proximo^® app's scheduling system.

This new service allows for immediate issuance of the Navegante Card, with prior scheduling, offering users a fast, efficient solution that eliminates unnecessary travel.

Proside is proud to see Proximo playing a central role in this initiative, providing:

- Online advance scheduling – customers must schedule their appointment via the Proximo^® app.
- Integration with in-person processes – although physical service takes place at the station, coordination via the digital platform reduces lines and wait times.
- Automated payment via bank slip – the card payment process is integrated into the flow, making service simple and agile. Proside congratulates the Lisbon Metro for adopting solutions that put the user at the center, using technology to optimize flows and improve the citizen experience.

Impact and Future Prospects

This implementation strengthens Proximo's mission as a benchmark system for service management in public and private institutions. It allows us to demonstrate, in practice, how the digitalization of in-person processes can bring real benefits: reduced wait times, greater user comfort, and better utilization of human resources at the service point.

As the Lisbon Metro advances this transformation, Proside remains committed to monitoring this evolution and providing additional resources that adapt to emerging needs.

To learn more about Proximo, visit www.proximo360.com.